LG Nighmare continues

[peteski50]

Here I go again!

I have noticed when running the machine lately that their is water comming from the bottom front of the machine not from the door. While I am told this can happen occasionally on a front loader I have been keeping a eye on it and it seems to be happening when the unit is spinning or just after spinning. Seems like something cam be loose? Even though it's not a lot of water it seems to be a little more water every time and now with almost most wash loads. At first it would only happen with a off balance.
I called the GE service they will have A&E service call me.
I was on the phone with GE services for almost one hour as the assistant was pleasant but had to look into a lot of information because I explained that the consumer protection had looked into this matter. She did explain that I am not entitled to a replacement under the lemon law but to be patient and this time I don't have to give A&E a check they authorized it for GE to pickup the call. So all I can do is sit and wait.
Peter

 

[peteski50]

Enough is enough!

Just to add another tid bit, I am so utterly disgusted at this point. If things don't work out at this point I am willing to take a loss and purge the machine. Going to a public laundry will be less of a hassel than going through all this BS. I will probably sell it cheap.
Peter

 

[hydralique]

I saw an LG service truck . . .

It was in front of me in traffic earlier today. It didn't seem to say anthing on the side or rear aside from the big LG logo and "Life is Good" slogan, so I assume it was servicing LG products exclusively. I had to feel rather sorry for the technician driving it, as it must be hard to do a good job servicing products when the mother company really doesn't give a damn about service.

 

[washendry]

L G

Hi Peter,
Wow, it took me awhile to get thru posts, what a pain in the ( ), I certainly hope you get your problems resolved,
Kim

 

[pumper]

I would have "purged" it about 150 posts ago. Can you run it with an access panel off to see if it's leaking from a hose/pump or between the 2 halves of the outer tub? I would just give up and live with it. Take a yardstick and jam a towel under it each time you use it. And don't buy another LG appliance!

 

[peteski50]

Posts!

Yes it is so many posts. And their is really is no access panel. I don't want to live with a leaking machine because I live upstairs in a coop. I could be sued if it went downstairs. Even though this machine is 2 1/2 years old it has little use. It should be in top working order. If I didn't pay so much for it I would have got rid of it a long time ago. But I am supposed to have the service call me back and I will have to take it from their.
Thanks for all the support
Peter

 

[peteski50]

Another fun day of wasting time dealing with idiots!

I did not hear back from the repair service so I iniated a call myself. Seems to make a long story short they had no record of the supposed fax that was sent and they stated they do not service LG appliances. I called back GE services they said to choose a person of my own again. I called back my own A&E services. I explained the situation to the tech, and he explained it is probably the pump. He will come out next week to check it out. I spent 1 1/2 hours on the phone trying to clear up the mess. Well again more waiting and fustration.
Peter

 

[sudsman]

Peter

I am still haveing trouble with the 2 we have too. They leak water all the time, The service man that was so good is long gone and the last time I called (Last week) about service I was told that after careful examination of my records that I have been classified as a"problem customer" and they would suggest that I call a local repair company if I want service as they were not going to do any service work for us again. ( They have only been here 3 times) the tech then hung up on me.
I then called back and asked to speak to the supv. she put me on hold for 35 min. then came on the line as said I guess he is gone for the day.. Then hung up again! As soon as I find some more machines that I like these are GONE GONE !

 

[peteski50]

New Status!

I had the service person here earlier. Result he tested the machine and found NO problem???? He did believe me and checked a few other things, but could not find a problem. Nothing at this time leaked? I explained that I have had enough and want rid of it anyway. I just got off the phone with the warrenty people I waited on hold over 30 minutes just to verify the fax I sent with the bill will be processed. This service call consumed my whole day. The service man said he will speak to his manager about buying the machine and to call him the middle of next week. He did say that the machine is of quality but I have a poor service contract. He also said LG will still not let any servicers stock parts. I explained that I would keep the machine if I could get a service contract through them. He said he would speak to his manager about that option also. I just feel enough is enough and it would be simpler and much quicker to use public laundries. I will later decide what kind of washer to get. As I stated in another post that all these machines have one issue or other. I did discuss the Frigidaire FL with him and he said that is probably the best way to go. I would have to live without a dryer. I just wish their was a combo made here in the USA that was reliable and I could get better service.
Peter

 

[westytoploader]

Peter, like I mentioned before in another thread, here's your solution...it may not look pretty after it's done, but the door seal won't leak ever again!

 

[peteski50]

LG

Hi Austin,
This time the water was comming from under the machine, I want rid of it because it is to time consuming for me to deal with it. Between making calls with this poor service contract and all. So if I can unload it I will. I am to busy to deal with something with cronic issues. And it's always something.
Peter

 

[toggleswitch]

Everyone is exaclty where they want to be in life, or they w

Well ya could put a gas undercounter dryer in the kitchen where your Equator combo was, and have a washer where the LG combo is, but you nixed that idea the last time I mentioned it as well..........

The gas line only needs to be extended about 6.5 feet (2 meters)from your stove/cooker.

I'm sure that kitchen cabinet currently in the space won't be so bad in the spare room with a counter over it!

(ducks and runs)

When all things fail, change your expectations.... *LOL*

 

[peteski50]

Gas Dryer!

Hi Steve,
Yes I could do that but I don't want to loose the cabinet. Mostly I just dry linens anyway like towels sheets and underwear. Most other laundry gets hungup. So maybe I will get a portable dryer for the kitchen. Like I said I wish Whirlpool or Frigidaire would make a combo. But you cant always get what you want!
Peter

 

[westytoploader]

Now this one HAS to set the record for the longest-running t

2 more days and it will have been up here 6 months straight! Woohoo!

 

[laundryshark]

In Spite of the "Nightmare..."

Is life still good here? Just wondering. *grins*--Laundry Shark

 

[exploder3211]

I dunno.. I didn't want an LG cell phone (yes in part of petes washer woes) but it was the best one offerd to me as a free upgrade so i took it.. We will see

 

[peteski50]

It's for sale!

I have given the matter a lot of thought and decided to sell the LG combo. If anyone is interested please contact me
([email protected]) and put LG Combo in the subject line.
Thank you,
Peter

 

[peteski50]

Craigslist

Well I just posted the Beast on Craigslist
Lets see what happens!

 

[westytoploader]

And here's the ad...very wise not to mention "the leak," IMHO. Keep us updated if you get any interest!

 

[irishwashguy]

What a thread this is, I read it, and I still can't beli

I also sold ia washer and dryer, and the people were happy to get it. I would like to give a piece of advice that you might find usefull. When you sell it, make the buyer sign a document that states that this is sold "as is" and keep a copy for yourself. That way, you COA (cover your butt). I did that when I sold my nightmare washer and dryer, and replaced them with Miele. I had a small problem with the light, and they took care of it. Maybe you could get a condencor washer/dryer stacked set. I love mine, and glad that the other is far behind me. I know what a drain, no pun intended, that it was for me, especially with something new that you expect to be trouble free. It felt nice seeing it go out the door, Good luck selling your unit,