paulinroyton
Well-known member
Hi Guys.
I had problems with my Maytag washer. The machine started leaking and a service call was booked. The engineer came out and spent 2 hours fixing my machine. The engineer said the machine was fixed and if I had further problems he could investigate further. I tried a load in the machine and it was still leaking. Another service call was booked and he replaced the detergent dispenser unit, but this did not rectify the problem.
I then spoke to a Manager at Appliancecity.co.uk, the place where I bought the machine, and said I was not happy that a 2 month old machine should need a service call and the machine is still not working. I then phoned Which Legal Team and was told to refuse another service call and demand an exchange or refund. At first Appliancecity.co.uk refused to exchange the machine or give me a refund, then I let Which Legal get involved.
The result was I could have an exchange or a different machine, so this is what I decided to go for.
Paul

I had problems with my Maytag washer. The machine started leaking and a service call was booked. The engineer came out and spent 2 hours fixing my machine. The engineer said the machine was fixed and if I had further problems he could investigate further. I tried a load in the machine and it was still leaking. Another service call was booked and he replaced the detergent dispenser unit, but this did not rectify the problem.
I then spoke to a Manager at Appliancecity.co.uk, the place where I bought the machine, and said I was not happy that a 2 month old machine should need a service call and the machine is still not working. I then phoned Which Legal Team and was told to refuse another service call and demand an exchange or refund. At first Appliancecity.co.uk refused to exchange the machine or give me a refund, then I let Which Legal get involved.
The result was I could have an exchange or a different machine, so this is what I decided to go for.
Paul
