Back when front loading "compact" washers pretty much were only Miele, Bosch, and Creda things were different. Unless willing to go with a Westinghouse, you had to deal with one of the named three.
However things have changed and North Americans have vastly more choices for H-axis washers. Miele has been stubbornly slow in adapting IMHO, and that cost them market share.
It wasn't until just a few years ago they finally realized 208v-240v service is *NOT* as widely distributed and or can be accessed as Miele hoped and or thought. Persons being asked to pay over one thousand for a washing machine often balked at paying an equal sum (or more) to put in the required wiring where it didn't exist.
While Miele appliances are wonderful when they are running, again heaven help you when they don't. Initial contact with Miele's customer service here seems to espouse all the not so nice traits persons attribute to Germans.
What did you do to the machine? No, it can't be doing *that*, you are doing something wrong...." When a repair person finally does confirm the thing *is* doing what you said it was (after a wait of two or more weeks for a call out), you'll likely be told another appointment must be made to fix the appliance. This can be again two or more weeks away. Meanwhile you've spend huge sums for an appliance that is sitting broken.
It's like buying a BMW or Mercedes then having to deal with the thing being laid up in repair shop more than on road.
Unlike say Europe where spares can be had from many sources, for North America Miele insists on keeping everything under their control. You basically can only get Miele parts by either going through them (MieleUSA), or trying your luck shopping in Europe by internet or whatever.
Because Miele won't supply parts and other things required for "non authorized" service men to work on their machines, few want the hassle and bother. Though IIRC Miele recently opened a service center here in NYC, but don't know if they are part of that company or independent.