All this shows one thing I've been saying for years...
Speed Queen is an excellent washer? Yes, sir. It is.
A Machine entirely build of plastic is a piece of garbage? No or Yes, there are several factors like design, engineering, even the type of plastic and how the washer is used and where the washer is installed that will say if a washer made of plastic is good or not.
Are all the other washers in the world pure garbage if they're not Speed Queen? (Like some people here love to say). No, they're not.
There are machines and machines. There are people and people.
If i get the worst "Chinese crap" washer and put in a house where the used has "common sense" built in the way the washer is used, the poor quality will continue being a relevant factor but surely even the crappiest washer will last much longer than exactly the same product put in a house where a millenial jackass will use it.
Oh, so you're saying this Speed Queen broke because of the user? No, I'm not saying that at all. Several factors may have caused the malfunction, Speed Queen is an excellent brand, they have excellent engineers but they can make mistakes. Maybe this unit only had a mistake, who knows? Maybe during the production one of the workers made a mistake almost irrelevant and the result is appearing only now, the washer may have suffered shipping damage or a power surge... who knows? There are thousands of factors that can make a washer stop working.
One thing is obvious. It's ridiculous when somebody says "Oh, only Speed Queen is good, only speed queen is worth. speed queen is the best of the best and you're an idiot if you choose whatever other brand in the world."
No, guys, some of you are wrong! Speed Queen is an excellent washer, i agree. It's among the best washer in the world. I also agree, but it is a piece of metal with a motor, like all machines in the world. It's not immaculate, it's not a machine that will last forever. And (i know it will hurt some people) Yes, machines break. All machines. it can be a washer, a dryer, a car, whatever... machines break and all the Speed Queen units will break too, someday. A machine that lasts forever does not exist.
I've watched people here having serious discussions and even fighting because of Speed Queen. Do we really need that? How boring the world would be if we had only Speed Queen.
Honestly, i hope Speed Queen can solve the issue with this customer. The machines I design are really far from being a "Speed Queen", but my company and I do what we can. And when something goes wrong, we try to solve the problem immediately. Speed Queen has an amazing engineering and design team, but they need to improve their after sales. Making a good machine isn't enough. The manufacturer needs to be there, on the background, ready to help the customers ASAP. They have a technical service network all over the country, it's much easier for them. My company doesn't have a technical service network and we never took more than 9 days to have a customer using his washer normally again because when a customer calls or emails me, as soon as I get the first contact, i know i have a 60-minute deadline to process everything and ship the replacement unit otherwise my boss will be really unhappy and almost strangle me (not literally, of course).
The thing is... Why do companies in the US are always making things difficult for the customers? Oh, you have a warranty, to use it you must submit the warranty card, copy of your DL, a copy of the last three bank statements from your grandparents, you neighbor's dog vaccination card, then wait 3 months, until one of our authorized co-workers analize the case and we will decide if you deserve a chance to have the problem solved in less than 15 years.
Come on! The washer broke under warranty, so let's fix it ASAP to make the customer happy. Everybody knows that mistakes happen and machines break, but if we react fast and give a decent solution for the customer, that's gorgeous!
It is so ridiculous nowadays that I feel really ashamed to use our warranty as a "feature". Everybody should have a similar after sales service focused on efficiency. F-word de profit, the milk is already spilled, cry won't do anything, so let's move our asses and clean the mess asap to make the customer happy.
i'm really sure that if on the first call Speed Queen said "Oh, I'm sorry this happened, please don't worry, we're sending somebody to replace your washer in 24 or 48 hours", this thread would be titled "Wow, my Speed Queen broke and they were awesome" and the member who created it would be very, very happy with Speed Queen, trusting the company much more and recommending Speed Queen to his friends.
