For those interested in the history behind GE's Perma-Tuf dishwasher this is a great read. Answers a lot of questions along with the thought behind Potscrubber II dishwashers. Starting on page 179:
The Case Study Handbook
If you're enrolled in an executive education or MBA program, you've probably encountered a powerful learning tool: the business case. But if you're like many people, you may find interpreting and writing about cases mystifying, challenging, or downright frustrating. In "The Case Study Handbook"...
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