"Does the SCAW2GEN requires to be connected to the power outlet for use? If not, why doesn't it come with internal batteries to save electricity? The same question with the hoses, do I really need to connect the fill and drain hose to operate the equipment?"
Honestly i wanted to send a not-so-polite reply, but of course i would never do that. then I went to the customer profile and discovered she was born in 1999.
People nowadays are so dumb that think that if you use a battery it is saving electricity, and protecting the environment as the device is not plugged in "during" the use.
They don't really realize that a battery is just a "container" for electricity and you need to "fill that container". Protect the environment, with batteries? Oi? Hola? Hello?
About the hoses.... What the f-word? What is the washer going to do? take water from the air and then evaporate the water back to the air?
And the other email.... why rinse? with the technology we have nowadays (because everything pre 2000 is outdated and super obsolete and miraculously we started doing witchcraft and magic just like Harry Potter exactly on jan 1st 2000) washers should wash.
I won't mention the literally hundreds of emails from people that saw a machine (on Facebook) that folds the clothes and they ask us to make something similar and cheaper.
They literally want a machine that the user flip the dirty laundry basket in it and the washer will sort, wash dry, iron, forld and put the clothes in the closet. And of course controlled by an app in their iPhones.
Talkign about apps.... Yes, some customers ask us why we don't make a spin dryer with an app, because it would be EASIER to operate if it could be controlled by their smartphones.
What can be easier than close the lid to start and open the lid to stop? We even got rid of the timer because of that... no locks, not switches, not buttons... nothing. literally just lower the lid to start a spin dryer and lift it to stop.
Again, back to the millennials... I even posted here "ipsis litteris" a phone call i received from a customer. I listened to the call recording while typing the conversation here at AWO. Why user manuals? Why shipping brackets to protect the product during shipping? Millennials complain even for that! because cutting 2 zip ties is so "last century".
Should i start designing a spin dryer that comes in a box like those life rafts? you just jerk a cord and the box opens itself, the spin dryer goes jumping to it's installation place, the power plug finds the outlet and plugs itself then two mechanical arms will collect the clothes and put them in the drum? Oh, and the box and shipping material will also fold itself as compact as possible and then walk to the curb and jump in the dumpster.
Why user manuals? Believe it or not the same customer felt OFFENDED because of a user manual. again the same excuse starting with "this is 2017". Who needs a user manual in 2017? Of course we know how to do everything, we're smarter than a spin dryer, we don't need to read the manual and if something goes wrong because we did something that we shouldn't do we can simply sue the manufacturer. It's easier, and more profitable than reading a manual.
So yes, millennials are the disaster in our lives. Some years ago, because of them we (designers and engineers) had to run the extra mile to offer more technology. Now we were literally forced to dumb down our products. We could and we can do wonders, we are creative enough to "create", but we can't do that because this F-word generation will continue lazy and will continue expecting more and will sue us as never before.
mid 80s to mid 90's one would use common sense and sue a manufacturer IF we did something really wrong that resulted in losses (from a damaged shirt to a personal injury). For example suing a manufacturer because of a dog or a cat that was killed or injured because it was "washed" in a washer was unthinkable. If a "client" looked for an attorney, much before the process start, the first thing the attorney would say is "i won't get your case because you will never win, that's stupid"
Nowadays, we have to put stickers "do not spin dry dogs, cats, birds, etc..." and we could be still sued and we would have a super hard time explaining to the judge that a washing machine is made to wash clothes, not pets, the instructions are very clear on the user manual and we also put stickers, just in case, on the product lid.
The new sticker we added this week (9th sticker) was "do not remove stickers before reading and understanding them" because the new reason used by attorneys is that their clients didn't know they should read the safety stickers or it wasn't clear that that instruction was really serious.
For this same reason we find peanut bags with a huge alert "contains peanuts" or egg gartons saying "contains eggs" or milk gallons saying "contains milk".
Milleninals don't know knives cut... next time you go to a store, just go to the cutlery aisle and start reading the boxes... "knifes are sharp and can cause injuries - they can cut!" WOW, really? I didn't know knives cut.... did they start making knives that cut recently? Impressive!
www.automaticwasher.org
