Bosch's Replies - Well Sort Of
After two e-mail attempts elicited no response from Bosch, I tried the telephone and reached a lady in the greater Montreal area. The exchange of e-mails that resulted is copied below.
As I consider these unsatisfactory answers I tried ¡®snail mail¡¯, again copied below. So far I have not received a response. Should a response be received I will post it.
XXXXXXXXXXX
Bosch Home Appliances XXXXXXXXXX
5551 McFadden Avenue XXXXXXXXXXX
Huntingdon Beach XXXXXXXXXXX CA 92649 Canada
USA 24th July 2010
Dear Sir,
Front Load Washers and Bleach (Sodium Hypochlorite)
I have been trying to obtain answers to three questions: -
1. In the Instruction manuals for models WFL 2060 and WFL 2090 one is instructed not to use chlorine bleach on three occasions, not including the mention of voiding the warranty in the warranty section. In one of these sections it is stated that ¡®hazardous fumes¡¯ could be given off.
In the section under decolorizing one is instructed not to decolorize items in the machine as decolorants may contain sulphur or chlorine that may cause corrosion of some washer components. A similar instruction is carried in the manual for the Vision 800 series. My question is what components may be damaged?
2. I note that in the manual for the Vision 800 series that the use of bleach is permitted and that its use is recommended in a cleaning cycle once every three months. My question is what has changed from the WFL 2060 and WFL 2050 that enables the use of bleach to now take place?
3. What is the material of the spider?
I have tried sending an e-mail on this subject but have received no response. I have tried calling the 1-800 number. I enclose a copy of the subsequent exchange of e-mails. I consider these hardly completely satisfactory answers. The model WFL 2090 is still shown as available on your web home site. I now try this.
My mailing address is as shown above, my email address is XXXXXXXX, my telephone number is XXX XXX XXXX.
I hope to hear from you.
Yours sincerely
XXXXXXX
From: Lavoie, Andre (FS)
Sent: Thursday, July 22, 2010 6:43 PM
To: Pepin, Isabelle (CS)
Subject: RE: Vision washer
The WFL European machine cannot be compare with the Vision machine design for North America,The amount of water in both unit are not the same,Consumer still need to be careful with the usage of chlorine in the vision unit.If too much chlorine is use in the unit,it can damage the seal of the bearing in a long terms.It's only a question of dilution.
From: Pepin, Isabelle (CS)
Sent: Thursday, July 22, 2010 5:54 PM
To: Lavoie, Andre (FS)
Subject: FW: Vision washer
Hello Andr¨¦,i made a mistake in my question,can you read the customer question please?
22/07/2010
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XXXXXXXXX
Hi Thank you for the response unfortunately it does not answer my question:- What is the difference between the Vision 800 series that allows the use of bleach whereas in earlier models it was not per
To
[email protected]
From: XXXXXXXXXXXXXXXXXX
Sent: July 22, 2010 7:01:50 PM
To:
[email protected]
Hi
Thank you for the response unfortunately it does not answer my question:-
What is the difference between the Vision 800 series that allows the use of bleach whereas in earlier models it was not permitted. The manuals for the WFL 2050 and the WFL 2090 instruct not to use chlorine bleach in three separate statements, one of these also states that 'Hazardous Fumes' could be given off. In both of the above mentioned manuals and the manual for the Vision 800 is the statement under 'Decolorizing' that dyes could contain sulphur or chlorine and that these could cause corrosion of some of the washing machine components. These seems odd as chlorine bleach contains chlorine and is corrosive to many materials, including aluminium. So what components are there that could still be damaged by chlorine in the Vision that are safe for bleach but not chlorine?
Thank you for your time.
XXXXXXXXXXX
22/07/2010
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Pepin, Isabelle (CS) Add to contacts
Hello,i forward you the response of our technician. Thank you and have a nice day Isabelle P¨¦pin ______________________________________________ From: Lavoie, Andre (FS) Sent: Thursday, July 22, 2010 1
To XXXXXXXXXXXXXXXXX
From: Pepin, Isabelle (CS) (
[email protected])
Sent: July 22, 2010 3:19:43 PM
To: XXXXXXXXXXXXXXXXXXX
Hello,i forward you the response of our technician.
Thank you and have a nice day
Isabelle P¨¦pin
______________________________________________
From: Lavoie, Andre (FS)
Sent: Thursday, July 22, 2010 1:21 PM
To: Pepin, Isabelle (CS)
Subject: RE: Vision washer
You could also put some bleach in the Nexxt series but a really small quantity .this is the same with the vision. And the spider is cast aluminum with S/S insert.
_____________________________________________
From: Pepin, Isabelle (CS)
Sent: Thursday, July 22, 2010 1:11 PM
To: Lavoie, Andre (FS)
Subject: Vision washer
Hi Andr¨¦,
A customer is asking me what have been changed on the new Vision washer,that now he can put some bleach in and with the Nexxt model he could not,and he also whant to know of what material the spider ismade.
Thanks
Isabelle
Isabelle P¨¦pin
BSH Home Appliances-Canada
Repr¨¦sentante au Service ¨¤ la Client¨¨le
Customer Service Representative
9220 Boulevard du Golf
Anjou, Qu¨¦bec
H1J 3A1
Bosch; 1 (800) 944-2904
Thermador; 1 (800) 735-4328
Gaggenau; 1 (877) 442-4436
Fax: 1 (714) 845-2676
Couriel
[email protected]
E-mail
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